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Red Wine

TERMS & CONDITIONS

1. Detailed description of goods and/or services

Muse Consulting Enterprises CC is an online wine shop that offers a wide range of premium quality wines and related accessories for sale to customers worldwide.

 

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1-2 business days, and delivery confirmed by way of email or SMS notification. Delivery times and fees may vary depending on the delivery location and shipping method selected at checkout.

 

3. Return and Refunds policy

3.1 Cancellation Policy:

Customers may cancel their order within 24 hours of placing it by contacting our customer service team via email or phone. After this time, orders cannot be cancelled as they will have been processed and shipped. We reserve the right to charge a cancellation fee of 20% of the total order value for any cancelled orders.

 

3.2 Refund Policy:

If a customer receives a damaged or defective product, they may contact our customer service team within 48 hours of receipt to initiate a return and request a refund or replacement. Customers must provide photographic evidence of the damage or defect, and we reserve the right to request the return of the product for inspection. If the return is approved, we will issue a refund or replacement within 7-10 business days. We do not offer refunds for products that have been opened or consumed. If a customer wishes to return an unopened product for any other reason, they may do so within 30 days of receipt, but we reserve the right to charge a restocking fee of 15% of the total order value. Customers must contact our customer service team to initiate the return process, and we will provide instructions on how to return the product. Once we receive the returned product, we will process the refund within 7-10 business days. We reserve the right to deduct any shipping costs incurred from the refund amount. Refunds will be issued in the original form of payment.

 

4. Customer Privacy policy

Muse Consulting Enterprises CC shall take all reasonable steps to protect the personal information of users in accordance with the Protection of Personal Information Act (POPIA) of Namibia. For the purpose of this clause, “personal information” shall be defined as detailed in the POPIA. The POPIA aims to regulate the collection, use, disclosure, and storage of personal information by public and private entities in Namibia. Muse Consulting Enterprises CC will only collect and use personal information for the purposes of providing the services offered on this website, and will not disclose personal information to third parties without the express consent of the user, unless required by law or for the purposes of fulfilling an order. Users have the right to request access to, correction of, and deletion of their personal information held by Muse Consulting Enterprises CC, in accordance with the provisions of the POPIA. For more information on how Muse Consulting Enterprises CC collects, uses, and protects personal information.

5. Payment options accepted

Payment may be made via Visa. All transactions will be processed in Namibian Dollar (NAD.

 

6. Card acquiring and security

Card transactions will be acquired for Muse Consulting Enterprises CC via DPO Group, who are the approved payment gateway for all Namibian Acquiring Banks. DPO uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no card details are stored on the website.

 

7. Customer details separate from card details

Customer details will be stored by Muse Consulting Enterprises CC separately from card details, which are entered by the client on DPO’s secure site.

 

8. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is Namibia. Transaction currency is Namibian Dollar (NAD).

 

9. Responsibility

Muse Consulting Enterprises CC takes responsibility for all aspects relating to the transaction, including the sale of goods and services sold on this website, customer service and support, dispute resolution, and delivery of goods.

 

10. Country of domicile

This website is governed by the laws of Namibia. Muse Consulting Enterprises CC chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the following address: 49 Cobalt Street, Windhoek, Namibia.

 

11. Variation

Muse Consulting Enterprises CC may, in its sole discretion, change these terms and conditions or any part thereof at any time without notice. It is your responsibility to check these terms and conditions periodically for changes. Your continued use of the website following the posting of any changes to these terms and conditions constitutes acceptance of those changes.

 

12. Contact details

If you have any questions or concerns about these terms and conditions, please contact us at the following address:

Muse Consulting Enterprises CC

49 Cobalt Street, Windhoek

Email: online@muse-enterprises.com

Phone: +264 61 401 311

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